Maintenance and support from our highly experienced team of engineers. Keep your systems running at their best with Biscuit’s support. We work with a huge range of brands and technology, giving us the skills to support all your equipment.
Our experienced technicians are available to help with any problems, and resolve most reported issues over the phone. We answer all calls within 10 seconds and provide industry-leading SLAs, ensuring you’re never left waiting for help.
The best IT Support partner is the one you never have to contact. Our monitoring systems alert us to issues before they start causing problems with your work. We’ll fix problems before you know anything’s happened.
Infrastructure audits, large-scale migrations, penetration testing and IT consultancy. Our favourite tool is the best one for the job, so all our advice is completely impartial. Our IT Solutions are designed to help your business succeed.
Enable flexible working and reduce costs by migrating to the Cloud. Empower users to work more freely, improving efficiency and productivity. With practically unlimited scalability, Cloud services grow with you, providing value for years to come.
Hope for the best, plan for the worst. Our Cloud-based Backup and Disaster Recovery services will keep you operational no matter what. Daily backups and highly accessible Cloud systems make Disaster Recovery simple.
Comprehensive user training is included with all our services. We also offer supplementary training to help you get the most out of your technology. Training courses include basic IT competency through to advanced user training.
A UK business is attacked online once every 2.5 minutes. With 43% of attacks targeting small businesses, you need cost-effective solutions to defend your business. Our systems protect all your devices for complete peace of mind.
Proactive, not reactive.
We firmly believe that the best IT Support is invisible. This means identifying, isolating and resolving issues before our clients notice anything’s amiss.
It’s not easy to achieve, but we use uniquely powerful systems to monitor every device in your business. And we do mean every device. This includes all your servers and equipment in your office, of course, but also extends to the devices your staff use at home.
Our monitoring systems act like a canary in a mine, alerting us to any potential issues before they start to cause problems, and helping our technicians rapidly identify and fix the root cause.
The IT Support service that works for you!
Tailored to your unique circumstances, our IT Support services give you access to an enormous wealth of in-house expertise without costing the earth.
We have very close working relationships with major vendors, including Dell, HP, Microsoft and Sophos to name just a few. Because we’ve got such a broad range of partnerships, we can advise you impartially on the best solution for your needs.
We can cater to businesses of all size, from single offices with a few PCs to multi-site firms with hundreds of users. Get in touch to discuss what your business needs.
We look forward to continuing our business relationship with Biscuit for many years.
We’ve been absolutely blown away by the level of service that the team provided. The installation went smoothly and the care that the Biscuit team have provided since has been great.
Our Team’s Stories
Phill has been involved with the World of technology for over 30 years, running two very successful companies during this time. Phill founded Biscuit in 2016 with the intention of growing the business over the next 5 to 10 years. The initial plans are well on track and based on current performance and results, Biscuit has a rosy future ahead. These days, Phill deals mainly with the day to day running of the business.
Outside of work, Phill is a proud grandfather to 7 grandchildren and he still enjoys a game of five a side football as often as possible. Other interests include golf which he confesses to be rubbish at and travel which he has been rubbish at since 2019.
Our Team’s Stories
Our head of Technology is a true force of nature in his ability to manage and support our technicians, deal with complex tasks and projects and ensure that our clients are kept appraised of ongoing issues. All within the confines of a 24 hour day. Tayaub has a fantastic calming influence, especially when things appear to be going wrong and our clients have remarked on many occasions that his cool head has saved the day for them. Tayaub’s previous employment in the corporate world has brought a great strength to the Biscuit team and he is highly rated by colleagues and clients alike.
When not being ‘a techie’, Tayaub enjoys managing his allotment which stands in stark contrast to his 9 – 5 job. It’s a case of Terabytes to Carrot bites.
Our Team’s Stories
Gary joined Biscuit IT in October 2018 and has worked in the IT industry for over 30 years. In his role as IT consultant he is a central point of contact for our clients. Gary attends client appointments to gain an understanding of the clients’ infrastructure, pain points, business direction and desired improvements. He then provides the advice on suitable products and services, creating bespoke solutions when needed. Keeping in regular contact and organising regular strategy meetings with our existing clients, Gary ensures our support clients are kept up to speed with relevant industry developments and services from Biscuit IT to protect and enhance our client IT infrastructure.
Outside work Gary enjoys running, going to the gym, walking and spending time with family.
Our Team’s Stories
Steve has been in the technology field for almost 3 decades and during this time he has amassed a wealth of skills and knowledge. Steve is highly acclaimed for his technical knowledge and the ability to just ‘make it work’. Credited by companies such as Toshiba and Samsung with providing invaluable help with their research and development, Steve brings a huge depth of technical expertise to the team.
Outside of work Steve enjoys life on two wheels, being a very keen cyclist and motor cyclist.