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Top 10 most common IT issues

Modern businesses are moving towards Cloud systems for their business services, but this doesn’t mean your IT Support partners are redundant. However, even with ultra-reliable Cloud services, you may find yourself encountering the same problems time and time again.

In this blog post we’ll cover some of the most common recurring problems that businesses face with their IT systems. We’ll also give you some common sense tips to help prevent these issues coming back.

Slow, noisy or unresponsive PCs

  • With proper care, PCs last longer than you might think. Think of it this way; you service your car regularly, so why shouldn’t you do the same with your computers?
  • Even something as simple as removing dust from a cooling fan intake can breathe new life into an older machine. Software is the main cause of slow-running and unresponsive PCs, though. A regular virus scan and occasional registry clean can extend the life of your hardware at the same time as protecting your data.
  • That’s just the start though; our advanced systems and processes maximise the potential of your hardware, keeping everything running at its best for years to come.

Poor connectivity

  • A slow internet connection could well mean that you’ve got apps or programs running in the background, using up your bandwidth. Check your router’s control panel to see which devices are using the most bandwidth.
  • You can then introduce bandwidth limits for each device, ensuring your connection is shared fairly amongst all computers.
  • If you’ve done this and you’re still having trouble, it might be worth replacing your ethernet cable.

Lost passwords

  • Recovering or changing a lost password can be frustrating and time consuming. The best solution is not to lose it in the first place!
  • Consider using a password manager to safely and conveniently store your passwords. There are lots of these on the market, each suiting some businesses better than others. Biscuit’s IT experts can help you choose the best for you.

Lost devices

  • What do you do if one of your employees loses a company phone or laptop?
  • This would be cause for panic in many businesses. But with a few simple steps you can protect yourself against any costly data loss if the worst were to happen.
  • Utilising Microsoft’s Office 365 device management features allows you to securely wipe any of your business data from mobiles left on trains or laptops left in cafes.

Printer issues

  • Printers are far less problematic now than their reputations suggest. Most modern printers are fairly reliable, having solved many of the issues of the past.
  • Most connection problems can be solved either by restarting your printer or by changing connection type. For example, connect your PC or laptop via USB if you’re having trouble connecting wirelessly.
  • Even if this doesn’t resolve your problem permanently, it’s an incredibly useful first troubleshooting step and can save technicians a lot of time when diagnosing a more severe fault.

Unsaved or lost files

  • Cloud services come to the rescue here! Almost all modern Office suites, including Office 365, have auto-save features enabled by default. This all but guarantees you’ll never lose more than a minute’s work in the event of a crash or power cut.
  • If you accidentally delete or lose an important file, you needn’t worry too much. Modern data recovery systems have a very high success rate. You can improve your chances even further by turning your device off and report it to your IT partners as soon as you realise you’ve lost the file.

Poor wireless signal

  • Inconsistent WiFi can cause enormous disruption to your business. Luckily it can be among the simplest problems to resolve.
  • If there are a lot of WiFi connections within range, you may be experiencing signal interference. Free WiFi analyser apps are available for all mobiles, which identify the least congested frequencies. Setting your router to transmit over a different channel is usually very simple to do from within its control panel.
  • Alternatively, move your router closer to where you’re working! This one stands to reason, but you’d be surprised how often it’s overlooked. If possible, try to keep a direct line of sight between your desk and your router or access point.

Email problems

  • Most recurring email problems can be resolved by migrating to Office 365 or another Cloud-based solution.
  • However, if you’re experiencing problems signing in to your account, try it on another device! If you’ve used the wrong password too many times, you may find your device temporarily blocked from signing in, even with the correct password.
  • As with many problems, identifying whether it occurs on one device or many is a crucial first troubleshooting step.

Blue screen of death!

  • The dreaded blue screen of death can frustrate even the most patient users. Receiving it persistently is a nightmare.
  • If you do run into a blue screen, try to remember to take a picture of it or write down any error codes you see. These are immensely useful to support staff when trying to isolate the cause of the problem.
  • All blue screens should be reported to your IT partners, but providing details of the error will help them get to the bottom of the issue far faster.

My favourite program won’t run

  • This happens far less often than it used to, but you may still run into compatibility problems from time to time.
  • These are usually caused by outdated components of your operating system. Obsolete drivers and plugins, for example, can prevent some web services from functioning properly on even the latest operating systems.
  • Our proactive support service starts with an audit of your PCs and your systems, allowing us to get a clear picture of the software you’re using. This helps us build and even automate a convenient upgrade process for all of your systems, guaranteeing compatibility.