01924 241 281 hello@biscuit.uk.com

How Small Businesses can use a Managed IT Service to Stay Competitive

Are you looking to gain a competitive edge in your business? We believe one of the best steps you can take is to streamline your operations by outsourcing your IT resources.

Modern businesses are moving most of their services to the Cloud, and with advances in remote support technology there’s no longer a need for your IT support staff to be at the same site as you. So, do you even need IT staff? In this blog post we will explore just a few of the ways that a managed IT service can give you the boost you need to get a competitive edge.


Employing your own IT staff in-house is naturally very costly. This cost can be crippling for small businesses.

Managed services like our proactive IT support give you all the technical help and guidance you need without the expense of a full-time or even part-time team working in your office.

Managed services like ours can be tailored to your precise requirements; do you need occasional tech support, or are you looking to develop a digital transformation strategy for your business? We can accommodate either approach, helping you make the most of your systems.

This is another huge cost benefit to managed services; we can help you maximise the effectiveness of each of your systems. Our thorough understanding of, and huge experience working with the latest Cloud systems gives you a leg up, giving you the confidence that not a single penny is wasted.


Managed IT services offer far more flexibility to your business than you could achieve by managing your own systems.

Unlike an on-site IT team, our managed service doesn’t impose a limit on the number of man-hours you can deploy. If you need some additional short-term help to get you over the line with an important project, we can seamlessly assign additional engineering resources to you.

It really is as simple as one phone call. Compare that to the process of vetting and hiring your own short-term contractors or a full-time employee. If you were to go down the traditional route of hiring in your own resources, it could be weeks or even months before you find the right people for the job.

Our impressive team of experts is here at your disposal; simply let us know what you have in mind and we can help you make it happen.

Skills and Expertise

Small businesses often have their grand plans thwarted by a skills gap in their organisation. Since IT is such a broad area, small businesses can struggle to employ teams with all the skills they could need.

That’s where managed services like ours can come in. Whether you’ve got a big project you need help with or you’re looking to streamline your internal processes, we’ve got the skills and expertise to handle it for you.

IT teams need to wear a lot of hats in small businesses; from user and desktop support to system administration and even network architecture and pretty much everything in between. Managing a company’s IT infrastructure is a lot of work.

We employ experienced engineers from across the tech sector, giving us a wide range of expertise encompassing cyber security, virtualisation and cloud technology, networking and of course user support. Having this expertise at our disposal also ensures we’re in the perfect position to help you develop a strategy for your digital transformation, create a disaster recovery plan or design a new network to work for years into the future.

Top Level Strategy and Planning

Managed IT services can be an enormous help when you’re looking to upgrade your systems or develop a digital transformation strategy. There are hundreds of tools and systems out there, so finding the right one for you can be a nightmare.

Our only allegiance is to the best tool for the job. This helps us build strong, long-term working relationships with each of our clients. In order to recommend the best tool for the job, we of course need to know how you work.

We work closely with all of our clients, taking the time to find out what elements of your existing systems are of most use to you, and where your existing technology is getting in the way of your productivity. This helps us create an IT strategy and deployment plan tailored to your unique circumstances.


One of the biggest problems that small businesses face with IT resources is how to effectively scale their operations. If your business is expanding, every penny counts, so the last thing you need is to employ more staff to meet your new service demands.

An additional wage bill in your IT department will do little to add value to your business, but can drastically increase your costs and even limit your growth. When money is tight, there has to be another solution.

Managed services like ours are designed to promote business growth from day one, offering practically unlimited scalability without ever costing the earth. Once you migrate to a managed service, the cost of your IT support becomes directly related to what you actually use instead of the number of people you have employed.

If you’re looking for a new partner for your IT services, look no further than Biscuit. We are committed to proactively resolving issues instead of reacting to problems, keeping more of your staff working more of the time without impacting your bottom line.

Get in touch with the team today on 01924 241 281 to find out more.