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How can a managed IT service help your industry?

At Biscuit, we’ve worked with plenty of businesses who understand that they need support with their IT services, but can struggle to understand specific benefits. Every business is different, and each can get something different out of a service like managed IT.

We’ve worked with a wide range of businesses up and down the country, from our home in Yorkshire to further afield. During this time, we’ve noticed the ways that certain aspects of our IT service can be best put to use by teams in different sectors.

That’s why we’ve created this blog, to take a look at how managed IT can benefit your industry specifically, as well as some general IT management and security tips.

Education

The education sector has recently become the target of sustained pressure from cyber criminals. This is due to two main factors. One is the assumption that teams in this industry are not working with adequate equipment and training. One top of that, there’s the rapid switch to remote working that many schools and colleges recently undertook.

Although in-person teaching is now mostly back on track, schools still make use of a huge number of cloud-enabled services to communicate at their best. This includes Office365 and MS Teams. These platforms need to be managed properly to make the most of their versatility, and also to stay secure.

At Biscuit, we can host Microsoft-certified training services, this is ideal for developing staff skillsets. It also provides the perfect opportunity to implement our cyber-security training. We implemented this training for Kettlethorpe High School in Wakefield, and its success has led to a brilliant ongoing IT support relationship.

Our support as IT managers has allowed the staff at Kettlethorpe to provide their pupils with a more comprehensive remote working experience.

“Biscuit have provided the school with both short-term and long-term solutions to our IT infrastructure, which has allowed the school to enhance our curriculum offer.”

Gary Lickiss, Kettlethorpe High School Head Teacher

Manufacturing

The manufacturing industry needs to stay on top of IT more than most . There’s a consistent need for teams in this industry to be working with technology that’s efficient, cost-effective and secure.

An aging IT system is one that’s vulnerable to security issues. Upgrades should be regular, but they need to be done in the most organised way possible. Many high-profile cyber-attacks have occurred when large businesses upgrade certain parts of their infrastructure but not others. This is where we can help.

We can organise and carry out complete infrastructure upgrades for your business. We make sure that employee devices are up to date and contain the right the security software. Another aspect of this service is to check up on the health of your servers, and to make any cabling much more efficient.

We’ll manage the process from start to finish, from initial audit to our helpdesk that’s always open when you need. This is how we helped Harrogate-based gun supplier, Viking Shoot.

“Support, support, support. Having a knowledgeable and approachable team that came to our premises, took the time to understand our business and advise accordingly. They have been 100% there when we have needed them.”
Sam Macarthur, Viking Shoot Managing Director

Professional Services

Teams in the professional services need to ensure that their staff can work safely and efficiently in any environment. The past 18 months have demonstrated this need. Thankfully there are now a wide range of cloud services that make working remotely easy and safe. All it requires is the right technology and to follow a few key best practices.

At Biscuit we can help with your business’s cloud migration. We’ll handle everything from moving your servers to the cloud, to helping your team choose the most cost-effective Office365 license. This allows you to set up a complete business continuity policy, and lets your staff work from home whenever needed.

We bolster this with a couple of other services. The first is our remote monitoring app. This solution allows us to proactively spot any weaknesses in your IT policy and make more informed decisions on how to improve them. Whether this is installing new firewalls or upgrading a particularly old device.

Our remote hosting service allows you to keep all of your most important business and customer data in the cloud. This database is secure and geographically redundant, meaning you’ll be unaffected by any local outages. There’s no limit to how much data you can store in the cloud, which is ideal for both large enterprises and smaller teams looking to scale upwards in future. When you work with Biscuit, you’ve bought your last hard drive.

To find out more about any of the services mentioned here, or if your industry isn’t included here and you’d like to find out more, why not book a free 30-minute consultation? Our team are always happy to help.