Let’s start by stating the obvious: modern business is completely dependent on IT.
This is true in practically every sector under the sun. Admin, customer records, online transactions… IT is the backbone of all these things. This does mean is that if anything goes wrong with your IT, it limits your ability to do business.
And so much can go wrong. Even if you’ve got good-quality, well-maintained equipment and the most robust cybersecurity, there’s a lot that’s outside your control. You might get a local power outage, or your WiFi might go down. Anything from bad weather to fire could knock out your IT infrastructure.
This opens up two questions:
- How long are you out of action for?
- How do you make sure you don’t lose any data or work?
If you’re suffering from excessive downtime or you lose critical data, that can be catastrophic for your business. Disaster recovery is the process of avoiding this! With a robust plan in place, you can reduce all these risks.
Here at Biscuit, we’re experts in this field, with years of experience as a managed IT service provider. We’ve helped countless businesses with these processes. For the rest of this blog, we’ll cover some of the basics.
What if I don’t have a disaster recovery plan?
Honestly, you might be fine – but the word “might” is doing a lot of heavy lifting! Essentially, you might be fine, but only if you don’t have any power cuts, fires, bad weather, security breaches, system failure, hardware crashes …
If anything goes wrong and you don’t have a plan in place, there are two big risks:
- Downtime: Your systems are down, but you’re not doing any work. We call it downtime, but an equally appropriate term is “chucking money down the drain”. The costs of downtime can be astronomical. To help give you an idea, we’ve made a downtime cost calculator alongside disaster recovery specialists Datto.
- Data loss: Downtime is bad enough, but data loss might be even worse. In the best-case scenario, you lose work and have to do it again. Worst case, you could lose critical data that you can’t recover – anything from customer info to accounts. Not only is this embarrassing and expensive, but it could cost you your business.
A fundamental part of business is having continuity plans. We have disaster recovery plans for the same reason we have first aid kits – hope for the best, plan for the worst.
So what is a disaster recovery plan?
At its most basic, it’s a set of processes that get you back up and running as soon as possible. Since no two businesses are the same, all disaster recovery plans will be a little different. We’ve done countless plans in our time. These are some of the typical processes:
Strategic consultation: Our disaster recovery plans are bespoke. We’ll assess your business – what you do, your structure, systems you use and key personnel. We’ll then draw up a plan that fits. This means every step of the process is covered – from what to do, to who’s responsible.
Cloud backups: “Back up all your files.” This has been standard advice for decades. But trust us: so many people don’t do it. We can back up everything for you, without the slightest disruption to your business. We’ll migrate it to cloud servers in highly secure data centres. All our infrastructure has redundant backups too. This means that even in the highly unlikely event that one of them is out of action, we’re still covered.
Once the initial migration is done, we can automate it so that everything is saved on the cloud at regular intervals. This means that it’s secure, but also readily accessible whenever you need. That way, if you’ve got any problems with local file storage, you can get straight back to work seamlessly! We keep industry-leading SLAs, so we can bring you back up to speed in good time.
Monitoring: This goes a bit beyond disaster recovery, but we are also able to monitor systems 24/7. If anything looks likely to go wrong, we can anticipate it and nip it in the bud. If disaster recovery is the cure, this is prevention!
What can Biscuit do?
Two words sum up our approach: expertise and honesty. We’ve been in IT for decades now. We’ve got know how, and the credentials and experience to prove it. And as a Yorkshire business, we believe in doing things the Yorkshire way. That means no-frills, straight-talking and down to earth. If something’s not right for you, we won’t try to sell it. So what do we do?
We’ll start by auditing your business to see if our services suit you. If not, we’ll say so – and there’s no charge for the audit. If we think we can help, we’ll draw up a plan based on your needs, in consultation with you. We’ll make sure we can back up your files and systems without disrupting your work, and we can monitor your systems 24/7 if you need.
From then on, you can rest assured. Whatever comes your way, we’ll have you up and running again before you know it. Give us a call if you want a free audit.