01924 241 281 hello@biscuit.uk.com

IT Help Desk

An outsourced IT help desk is the best way to ensure you’ve got the knowledge and skills you need to support all your technology.

Our expert engineers have a wealth of experience with all major vendors and technologies, and with our Unlimited Support services they are always at your disposal. Whether you need a supplement to your in-house teams, or a fully managed IT Support service, Biscuit’s help desk is the ideal solution.

The benefits of our IT Help Desk

Unlimited Support

If something breaks, we will fix it. It’s as simple as that. Our support service is truly unlimited. We don’t put limits on the amount of time or engineering resources you have access to, so there’s no problem too big.

We like building long term partnerships with our clients, so we make sure your systems stay running no matter what.

Advanced Ticketing

Our ticketing system lets you log in at any time to check the status of a ticket or to review your past tickets. Raising a ticket couldn’t be simpler.

Simply call us, email us or log in to our support desk and your problem will automatically be assigned to an engineer. You’ll then have a single point of contact until the problem is resolved, ensuring total accountability.

Server Support

We’ve got huge experience with a wide range of vendors and technology, including Dell, HP, Microsoft, Sophos, SonicWall, ESET, VEEAM, VMWare, DATTO, Synology to name a few.

With a large team of first, second and third line engineers, we can support all your on-site infrastructure and servers. We’ll help you eliminate downtime and maximise efficiency.

Desktop Support

We offer unlimited remote and on-site support, allowing us to ensure that your desktops will always be ready for work. It’s not just limited to your office, either.

With the vast majority of problems being solved over the phone or in a remote support session, we can support home and remote workers too. Keep your staff working at their best with our desktop support services.

Cloud Support

Businesses are moving away from on-site servers and towards services based in the cloud. While there’s no hardware to support, complex systems like Office 365 do require ongoing maintenance and configuration work.

We’ll support your cloud services, helping you make the most of them and ensuring optimum performance for years to come.

Cost-effective support tailored to you

Not all of our clients need all of our services. Our support services are all entirely bespoke, so you can feel free to pick and choose the services that are useful to you. This ensures that our services are the most cost-effective route to ensuring total coverage for your systems.

Interested? We offer free consultations, so why not get in touch and see what we can do for you?

Martin Walsh architecture

Fast, friendly and efficient.

We’ve got a fantastic working relationship with Biscuit. They’re faster and more effective than any other IT company we’ve worked with before. We’re not the techiest company, so it’s great to know Biscuit are on the case.

The Features of our IT Support services

Responsive

Our industry-leading 2 hour SLA guarantees a fast response to any issue you report. That’s just a baseline, though. More often than not, problems can be resolved with one phone call or email to our team. Unlike some IT firms, communication comes naturally to us, so you’ll always be kept in the loop.

Scalable

We’ll allocate engineering resources to you as and when you need them. If you’re expanding and need us to help support more users, one phone call is all it takes. We’ve got experience with all scales of business, from 5 users in a single office to multi-site corporations with hundreds of desks.

Fast on-boarding

We’ll be up and running before you know it. There’s no need to wait for us to upgrade your systems, and you don’t have to worry about whether we can support your existing tools. Following an audit of your systems, we’re ready to start supporting your users straight away.

Impartial

Our only allegiance is to the best tool for the job. This allows us to recommend only the very best systems for your unique requirements. We believe this encourages a strong, long-term working relationship with each of our clients. With Biscuit you can be sure that our only focus is you.

Expertise

We have vast experience with a huge range of different systems and technologies. We work extensively with Dell, HP, Microsoft, Sophos, SonicWall, ESET, VEEAM, VMWare, DATTO, Synology to name a few. You can be sure that Biscuit’s experts will be able to support your existing tools.

Flexible

Our flexible approach allows us to tailor our service to you. We’re happy to support all of your IT estate, or can help to fill resource or knowledge gaps in your own team. We’ll also act on your behalf with your other service providers, providing a single point of contact for any issues.

Book a Demo

Book a Demo