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Proactive IT Support

The best IT Support partner is the one you never have to call. That’s why we have a core focus on proactivity over reactivity.

Advanced 24/7 monitoring, regular ticket reviews and a dedicated account manager all give you the confidence that your IT systems are in good hands. We make it our goal to identify and resolve any issues before they start to affect your staff, so we offer unlimited remote and on-site support.

The benefits of Proactive Support

Pattern Recognition

The core requirement for a proactive support service is the ability to spot patterns as soon as they emerge. Your account manager will keep an eye on all the tickets raised by you, reviewing them in regular meetings with engineers.

This ensures that we quickly and effectively get to the bottom of any recurring problems, nipping them in the bud.

Advanced Monitoring

Our monitoring systems not only alert us immediately to any problems, but they also gather valuable data about the health of your devices. This data informs our decisions and strategies.

By monitoring your systems we’re able to provide regular lifecycle reports, which give a thorough overview of the health and usage of your hardware and help plan replacement dates.

Support for all devices

We don’t just monitor and support servers, nor are we limited to the devices in your office. We’re able to provide remote support to your staff, wherever they’re working from.

We work closely with a wide variety of major IT vendors, so we can support all your existing hardware. This makes us the ideal IT Support partner; our flexibility and adaptability match your own.

Cloud Support

Businesses are moving away from on-site servers and towards services based in the cloud. While there’s no hardware to support, complex systems like Office 365 do require ongoing maintenance and configuration work.

We’ll support your cloud services, helping you make the most of them, ensuring optimum performance for years to come.

Total Peace of Mind

Our proactive attitude will reassure you that nothing’s slipping through the cracks. With our talented engineers looking after your systems, and your account manager monitoring all support tickets, you’ll never have to worry about your IT infrastructure letting you down.

We’ve got huge experience with a wide range of vendors and technology, including Dell, HP, Microsoft, Sophos, SonicWall, ESET, VEEAM, VMWare, DATTO, Synology to name a few. With a large team of first, second and third line engineers, no issue is beyond our skills.

Martin Walsh architecture

Fast, Friendly and Efficient

We’ve got a fantastic working relationship with Biscuit. They’re faster and more effective than any other IT company we’ve worked with before. We’re not the techiest company, so it’s great to know Biscuit are on the case.

The Features of our Proactive Support


Our industry-leading 2 hour SLA guarantees a fast response to any issue you report. That’s just a baseline, though. More often than not, problems can be resolved with one phone call or email to our team. Unlike some IT firms, communication comes naturally to us, so you’ll always be kept in the loop.


We allocate engineering resources to you as and when you need them. If you’re expanding and need us to help support more users, one phone call is all it takes. We have experience with all scales of business, from 5 users in a single office to multi-site corporations with hundreds of desks.

Fast on-boarding

We’ll be up and running before you know it. There’s no need to wait for us to upgrade your systems, and you don’t have to worry about whether we can support your existing tools. Following an audit of your systems, we’re ready to start supporting your users straight away.

Completely Impartial

Our only allegiance is to the best tool for the job. This allows us to recommend only the very best systems for your unique requirements. We believe this encourages a strong, long-term working relationship with each of our clients. When you sign up with Biscuit you can be sure that our only focus is you.


We have vast experience with a huge range of different systems and technologies. We work extensively with Dell, HP, Microsoft, Sophos, SonicWall, ESET, VEEAM, VMWare, DATTO, Synology to name a few. You can be sure that Biscuit’s experts will be able to support any tools you already have.


Our flexible approach allows us to tailor our service to you. We’re happy to support all of your IT estate, or can help to fill resource or knowledge gaps in your own team. We’ll also act on your behalf with your other service providers, providing a single point of contact for any issues.

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